Privacy Policy
Arrived Homes ("we", "our", or "us") is committed to protecting your privacy and handling your personal
information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect
your personal information when you visit our website or interact with our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect We may collect personal information that you voluntarily provide to us,
including:
- Full name
- Email address
- Phone number
- Preferred suburb or location
- Building requirements or enquiry details
- Appointment booking information
- Any other information you choose to provide through our forms or communications
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referring website
- General website usage information
This information helps us improve the performance, security, and functionality of our website.
2. How We Collect Information We collect personal information when you:
- Submit an enquiry through our Contact Form.
- Download brochures or other resources.
- Book a meeting using our online booking system (including Calendly).
- Contact us by email or phone.
- Interact with our website.
Some information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information We may use your personal information to:
- Respond to your enquiries.
- Arrange appointments or consultations.
- Provide requested brochures or information.
- Communicate regarding your interest in our homes or services.
- Improve our website and customer experience.
- Maintain website security.
- Comply with applicable legal obligations.
We will only use your personal information for purposes that are reasonably related to your interaction
with Arrived Homes unless otherwise required or permitted by law.
4. Disclosure of Personal Information We do not sell, rent, or trade your personal information. We may
disclose your information to trusted third-party service providers where reasonably necessary to
operate our business, including:
- Website hosting providers
- Calendly (appointment scheduling)
- Email service providers
- IT service providers
- Professional advisers
- Government authorities where required by law
These providers are expected to handle your information appropriately and only for authorised business
purposes.
5. Cookies Our website may use cookies and similar technologies to improve website functionality and
analyse website traffic. Cookies help us understand how visitors use our website so that we can improve
the user experience.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling
cookies may affect certain features of the website.
6. Google Maps Our website may include Google Maps to help visitors locate display homes, land
locations, or our office. Google Maps is provided by Google and may collect information in accordance
with Google’s own Privacy Policy. Arrived Homes does not control Google’s data collection practices.
7. Appointment Bookings Appointments made through our website may be processed using Calendly.
Information submitted during the booking process may be collected and processed by Calendly in
accordance with its own Privacy Policy and Terms of Service.
8. Data Security We take reasonable administrative, technical, and organisational measures to protect
personal information against unauthorised access, misuse, loss, disclosure, or alteration.
While we strive to protect your information, no method of internet transmission or electronic storage
can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
9. Data Retention We retain personal information only for as long as reasonably necessary for business
purposes, legal obligations, dispute resolution, and record keeping. When personal information is no
longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
10. Third-Party Websites Our website may contain links to third-party websites. Those websites operate
independently of Arrived Homes and have their own privacy policies. We are not responsible for the
privacy practices, content, or security of third-party websites.
11. Children’s Privacy Our website is intended for a general audience and is not directed toward
children under the age of 16. We do not knowingly collect personal information from children.
12. Your Rights Subject to applicable Australian privacy laws, you may request to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request updates to your personal information.
- Make a privacy-related enquiry or complaint.
We will respond to reasonable requests in accordance with applicable law.
13. Changes to this Privacy Policy We may update this Privacy Policy from time to time without prior
notice. Any updates will be published on this page together with the revised “Last updated” date. Your
continued use of this website after changes are published constitutes your acceptance of the updated
Privacy Policy.
14. Contact Us If you have any questions regarding this Privacy Policy or how your personal information
is handled, please contact us at info@arrivedhomes.com.au or using the details provided on our
Contact page.
Website Disclaimer While Arrived Homes makes reasonable efforts to ensure the information on this
website is accurate and up to date, all information, images, illustrations, renders, floor plans,
specifications, pricing, inclusions, availability, and other content are provided for general informational
purposes only.
Images, artist impressions, computer-generated renders, and photographs are intended for illustrative
purposes only and may depict items not included in the standard home specification.
Home designs, pricing, specifications, inclusions, promotions, and availability are subject to change
without notice. Nothing contained on this website constitutes a contractual offer, warranty, guarantee,
or representation. A building contract will govern the terms and conditions of any home build with
Arrived Homes.
To the fullest extent permitted by law, Arrived Homes excludes liability for any loss or damage arising
from reliance upon information contained on this website. Visitors should contact Arrived Homes
directly to obtain the most current information regarding pricing, specifications, home designs,
inclusions, promotions, and building availability.